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RETURNS

There are no returns on bicycle, SALE, or special order items.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns insured by Canada Post (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a 15% restocking fee. (Labour fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

*IN-STORE PICKUP

Most orders will be ready within a 24-28 hour period. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 15% restocking fee will be charged.

Photo id will be required for all in-store pickups and will need to match the name on the order. We can not and will not release product to anyone other than the customer listed on the order.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

SALE PRICES

All sale prices extend to in store items only.  If the item needs to be ordered into stock from one of our vendors then the sale price will not apply.