online purchase errors & credit card fees
Giant Ancaster is charged a credit card fee on every credit card transaction placed in store and online. This fee (3% for Visa/Mastercard and 6% American Express) is charged by the bank and is not refunded to either Giant Ancaster or the purchaser. In the case of a return you will receive your full purchase amount minus shipping (if applicable) and the credit card fee unless the funds are kept on account with us for future purchases.
understanding webstore availabilities
Products in our webstore will show as either:
IN OUR STORE NOW
or
SPECIAL ORDER ONLY
This info is available on every individual product page once any necessary variation options are selected (see examples below).
Availability: in our store now
These items are physically at the store and can typically be picked up or shipped within a day (except for bicycles)
availability: special order only
These are items that we can order in from one of our vendors. These items have a longer lead time because we need to first receive it from them before it will be ready for you to pickup in store or be shipped to you.
Any item marked as SPECIAL ORDER ONLY is FINAL SALE and can not be returned for a refund or exchange.
If you have any questions about an item online please don't hesitate to call or email before placing your order online.
Giant Ancaster Retail Policy
Shipping Options
Shipping options are available for most apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped.
Due to our dealer agreements, bikes are not be eligible for shipping and must be picked up in-store.
Shipping Fees
Order Amount | Standard Shipping | In-Store Pickup |
|---|---|---|
$150 and under | $17.99 | Free |
Over $150 | Free | Free |
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
All orders are shipped via a carrier like UPS or Canpar with tracking information that gets emailed to you. Giant Ancaster is not responsible for any lost or damaged packages. If you would like added insurance or the option to require the package to be signed for please place this information in the notes section of the order and we will contact you will a quote and organize payment for these added services.
Sorry, but we do not ship outside of the Province of Ontario.
IN-STORE PICKUP
Most orders will be ready within a 24-48 hour period. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 15% restocking fee will be charged.
Photo id will be required for all in-store pickups and will need to match the name on the order. We can not and will not release product to anyone other than the customer listed on the order.
RETURNS
There are no returns on bicycle, SALE/CLOSEOUT, or SPECIAL ORDER ONLY items.
You have 30-days from date of delivery for return, exchange, or refund. Items must be in original packaging and in a resaleable condition for return.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns insured by Canada Post (we do not accept CODs). We will only refund shipping costs on damaged or incorrect merchandise.
We do not accept or issue refunds for merchandise returned that appears to be used or incomplete.
Labour fees are not refundable, i.e., custom built wheels.
If you have a return please contact us by phone or email to get the process started.
Cancellations & Credit Card return fee
If we made an error with your order there will not be any return fees.
3% for Visa/Mastercard and 6% for American Express will be deducted from any credit card purchases made as these are fees charged by the bank upon use of the card and can not be refunded to Giant Ancaster or the purchaser
non-refundable items
Gift cards
"SALE" and "CLOSEOUT" items
Bikes
Special order items
BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. We reserve the right to cancel and refund any orders that include items with pricing errors. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
SALE PRICES
All sale prices extend to in store items only. If the item needs to be ordered into stock from one of our vendors then the sale price will not apply.